Responsible Gaming Guide for PokerStars Canada

Core Philosophy

Gambling at PokerStars is intended for entertainment purposes only and should never be considered a source of income or financial solution. It is essential to approach online gambling with a mindset that prioritizes enjoyment and leisure rather than profit. Players should understand that the outcomes of games are determined by chance, and it is normal to lose money over time. Players are encouraged to play responsibly and to set limits to ensure that gambling remains a fun and safe activity.

Self-Control Tools

PokerStars offers a range of responsible gambling tools designed to help players maintain control over their gaming activities. These tools include:

Deposit Limits: Players can set daily, weekly, or monthly limits on the amount of money they can deposit into their account. This feature helps manage spending and encourages players to stay within their budget.
Loss Limits: Players can establish limits on the amount they are willing to lose within a specific timeframe. This feature helps mitigate the risk of significant financial losses.
Wagering Limits: Players can set limits on the total amount they are willing to wager over a specific period. This control tool is essential for managing overall gambling expenditure.
Session Time Limits: Players can set time limits on their gaming sessions. This feature ensures that players take regular breaks and do not spend excessive time gambling.
Cooling-Off Periods: Players have the option to take a temporary break from gambling by initiating a cooling-off period. This period can last from a few days to several weeks, allowing players to step back and reassess their gaming habits.
Self-Exclusion Options: If players feel they need a more extended break from gambling, they can opt for self-exclusion. This allows players to temporarily or permanently close their account, preventing access to gambling services during the exclusion period.

Self-Assessment

To help players identify early signs of problematic gambling behavior, we recommend reflecting on the following questions:

Am I spending more time gambling than I initially intended?
Do I feel the need to gamble with larger amounts of money to feel satisfied?
Have I ever lied to friends or family about how much I gamble?
Do I often chase my losses by trying to win back money I have lost?
Do I feel anxious or stressed when I think about my gambling?
Have I experienced negative effects on my personal relationships due to my gambling?
Am I using gambling as a way to escape from other problems in my life?
Do I find it hard to stop gambling even when I want to?

If players answer “yes” to any of these questions, it may be a sign of problematic gambling behavior. It is important to take these reflections seriously and consider utilizing the responsible gambling tools available on PokerStars.

Protection of Minors

PokerStars is committed to preventing underage access to gambling services. To safeguard minors, we implement the following measures:

Age Verification: All players must provide accurate personal information during the registration process, including their date of birth. This information is verified to ensure that only individuals of legal age can participate in gambling activities.
KYC Checks: Know Your Customer (KYC) procedures are in place to further verify the identity of players. This process includes verifying documents that confirm the player’s identity and age.
Parental Controls: PokerStars encourages players to use parental control software to restrict access to online gambling sites for minors. We provide resources and advice on how to implement these controls effectively.

External Help

If players feel that their gambling behavior is becoming problematic, it is important to seek help. Professional support organizations are available to provide assistance:

GamCare: Offers information, advice, and support for anyone affected by gambling, including a helpline, live chat, and online forums.
BeGambleAware: Provides resources for individuals looking to understand gambling harm and offers support services, including a helpline.
Local Support Services: Various local organizations in Canada offer support for those experiencing gambling-related issues. Players are encouraged to seek help from local services that are equipped to provide guidance and support.

Early Warning Signs of Problematic Gambling Behavior

Recognizing early warning signs of problematic gambling behavior is crucial for intervention. Common signs include:

Increased frequency of gambling sessions.
Persistent thoughts about gambling, even when not playing.
Increased tolerance, requiring more gambling to achieve the same excitement.
Borrowing money or using credit to gamble.
Neglecting responsibilities or personal relationships due to gambling.
Feeling guilty or anxious after gambling sessions.

Immediate Action Steps

If players feel they are losing control over their gambling, immediate action is recommended:

Utilize Self-Control Tools: Take advantage of the deposit limits, loss limits, and session time limits available on the PokerStars platform.
Take a Break: Consider initiating a cooling-off period or self-exclusion to step away from gambling activities.
Reflect on Gambling Habits: Use the self-assessment questions to evaluate gambling behavior and identify areas of concern.
Reach Out for Help: Contact professional support organizations or local resources for guidance and assistance.

Account Restrictions and Self-Exclusion Mechanisms

PokerStars provides mechanisms for account restriction and self-exclusion to support responsible gambling:

Account Restrictions: Players can request temporary account restrictions, limiting their ability to deposit or wager for a specified period.
Self-Exclusion: Players can choose to self-exclude for a period of time or permanently. During this time, players will not be able to access their account or participate in any gambling activities.

Personal Responsibility

It is essential for players to take personal responsibility for their gambling activities. Engaging in gambling should always be a conscious choice made with full awareness of the risks involved. PokerStars supports players by providing tools and resources that help them maintain control over their gambling experiences.

Confidentiality and Non-Judgmental Support

PokerStars is committed to providing a confidential and non-judgmental environment for players seeking help with gambling issues. Players can feel assured that their concerns and personal information will be handled with the utmost care and respect. Seeking help is a positive step towards regaining control over gambling behavior, and we encourage players to reach out without fear of judgment.